Human Resources

Suited for Sales

JoS. A. Bank lifts employee retention and sales with hiring software

Workforce Management
Fred Minnick

JoS. A. Bank lifts employee retention and sales with hiring software


W hen the economy started tanking, JoS. A. Bank was poised to gain market share.

The affordable men’s clothing store offered suits and apparel that appealed to well-established professionals and recent graduates seeking interview suits. And while competitors were pulling back on advertising, JoS. A. Bank was purchasing broadcast spots vacated by bankrupt companies.

Before long, the 106-year-old company with more than 500 stores became a hot buy on NASDAQ; it saw profits increase 19.3 percent in the third quarter of 2011.

Now Hiring

Snagajob helps Southern States find qualified employees

Karen M. Kroll

Snagajob helps Southern States find qualified employees

Many online job boards seem to focus on salaried professionals — managers, computer analysts, accountants and the like. Those sites are useful, but less so for employers and potential employees focused on hourly positions – nearly 60 percent of the U.S. workforce, according to the Bureau of Labor Statistics.

The Eyes Have It

High-tech scanners speed employee access

Security
D. Gail Fleenor

High-tech scanners speed employee access


Corporate headquarters, distribution centers, construction sites — all are vulnerable to unauthorized intrusions. Some companies use identification cards to improve security, but biometric readers that scan the iris are beginning to speed up check-in and increase security for many businesses.

Tackling International Data Exchange

Long-time ARTS board member Peter Burrows is executive director of the Fair Factories Clearinghouse and a former global CIO for Reebok and adidas Group.

Divisional Update
Peter Burrows

Long-time ARTS board member Peter Burrows is executive director of the Fair Factories Clearinghouse and a former global CIO for Reebok and adidas Group.

In today’s global economy, the supply chains of brands and retailers can stretch far and wide and include outsourced manufacturing in dozens of countries.

Outsourcing of manufacturing does not absolve responsible companies from making sure that this contracted work is performed in ways that protect the health, safety and human rights of workers, and to ensure that manufacturing processes do not further harm the environment. The reputation of brands and retailers can be irreparably damaged by allegations of “sweat shop” abuse or careless oversight of harmful manufacturing processes.

Labor Pains

Retail remains an attractive target for union organizers

Labor
Len Lewis

Retail remains an attractive target for union organizers

The nature of retail and the sheer size of its collective workforce continue to make the industry a tempting target for unions. But retailing has never been easy to organize. A constantly changing workforce not inclined to pay dues and dubious about organized labor’s ability to deliver higher pay, benefits and hours have worked against unions. And an economy with a barely discernible pulse has everyone worrying about jobs — a scenario that doesn’t work to labor’s advantage, either.

Sweet Dreams

PeopleAnswers helps Select Comfort avoid hiring nightmares

Human Resources
Karen M. Kroll

PeopleAnswers helps Select Comfort avoid hiring nightmares

During the quarter-century that Select Comfort has been around, it’s focused on its vision of “becoming the new standard in sleep by elevating the customer experience beyond one size fits all,” says Karen Richard, the company’s chief human capital officer.

Select Comfort’s Sleep Number bed allows individuals to set the degree of firmness that best suits their needs. The business model is unique in the mattress world, Richard notes: Sleep Number beds, along with the company’s pillows and bedding, are sold online and through the company’s 400 company-owned stores.

Road Warrior

POS operations VP goes mobile to get up close and personal with clients

Customer Service
Sandy Smith

POS operations VP goes mobile to get up close and personal with clients

A weekend vacation and a book don’t often combine to create life- and company-changing experiences. But that’s what happened when Chris Gage, vice president of operations for pharmacy point-of-sale company Retail Management Solutions, visited a friend at an RV park just after reading Live a Thousand Years.

Culture Club

Software incorporates social media into scheduling, ratings and communication

Human Resources
Sandy Smith

Software incorporates social media into scheduling, ratings and communication


In human resources, software can handle many tasks. Now, it may take on its most vexing issue yet: building company culture.

That’s the vision of Nate DaPore, president and CEO of PeopleMatter, which provides hire-to-retire software-as-a-service (SaaS) for restaurants, hospitality and retail.

Grooming Great Salespeople

Exploring the makeup of the ideal department store cosmetic counter employee

Recruitment
Fiona Soltes

Exploring the makeup of the ideal department store cosmetic counter employee

In his book Cosmetic Counter Survival Guide, veteran makeup artist Chris Scott writes of the importance of finding “that person” — the one that can be trusted to intuitively meet unique skincare and makeup needs rather than simply sell the latest product.

That’s not only true for the customer seeking advice; it’s also essential for the store staffing the counter.

Those Tech-Savvy Pep Boys

Automotive repair/retail company fixes payroll pain with new solution

Workforce Management
Fred Minnick

Automotive repair/retail company fixes payroll pain with new solution

Remember the 1950s auto mechanic stereotype of a shady-looking character with an oily rag tucked in his back pocket? Mechanics of the 21st century are vastly different: Their hands are still weathered by hard work, but they are just as apt to use a laptop as a lug wrench.

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