Company Details

CFI Group (www.cfigroup.com) is a global leader in customer satisfaction measurement and management. Founded in 1988 by University of Michigan professor Claes Fornell, CFI Group brings the precision and accuracy of the American Customer Satisfaction Index (ACSI) methodology to its clients. Helping them to identify and improve satisfaction levels profitably to increase revenue, shareholder value and customer loyalty. CFI Group's clients include HSN, Toy's R Us, American Eagle Outfitters and AAFES.