Product List for One Category
Software Sourcebook » Strategic Information Tools » Customer Relationship Management/Marketing
Products in feature category Strategic Information Tools » Customer Relationship Management/Marketing
Activant Eagle® is a business management system designed to improve customer order management and point-of-sale operations, tighten inventory management processes and streamline vendor procurement. In addition to helping better manage day-to-day business operations, Activant's Eagle® solution also provides a suite of accounting applications as well as a suite of analytics and reporting products to help manage problems while providing the business intelligence needed to continuously improve the retailer's business. Retailers can also improve their customer experience and retention with Gift Cards and Loyalty programs that pull more customers into their operation, while retaining current customers.
Bronto Software provides the leading marketing platform for retailers and other commerce-focused companies to drive revenue through email, mobile and social campaigns. Over 1000 organizations including Party City, Armani Exchange, Timex, Samsonite, and Trek Bikes rely on Bronto to increase revenue through interactive marketing. The company won the Stevie Award for Best Customer Service in 2009 and in 2010 and was named a CODiE Award Finalist for Best Marketing Solution in 2011. For more information, visit bronto.com.
Celerant Technology provides a multi-channel retail software solution within one system. All retail channels, including store locations, central office, E-commerce, mail-order/catalog and warehouse, are integrated, seamlessly, with one centralized database, providing real-time visibility throughout the enterprise. Celerant's custom, sophisticated websites expertly manage and market inventory, directly from your Command Retail system, eliminating the need to re-enter data, including product descriptions, customer information and online orders. Celerant's flexible catalog/mail order module, also built within the system, allows you to offer multiple catalogs simultaneously and track the different codes, along with varying price levels. Our advantage is the flexibility of our Java platform and the tight integration, allowing retailers to manage all channels of their business with one, scalable, real-time system.
ChainDrive is a complete end-to-end solution that is flexible, scalable and affordable; providing Retailers, E-tailers and Wholesalers with a fully integrated system that maximizes productivity, improves efficiencies, and harmonizes processes across all channels.
Designed and developed by industry professionals, ChainDrive customers receive the full feature set needed to manage performance, track productivity and improve efficiencies throughout the organization.
Catering to the demands of todayís evolving retail marketplace, ChainDrive delivers functionality that covers the entire enterprise from Point of Sale, Merchandising, Operations, Product and Inventory Management, Planning, Warehouse Management and Web Order Fulfillment all the way through to Financials, ensuring operational excellence, unified multi-channel processes and a superior customer experience. ChainDrive's cross-channel solution is designed for the Apparel, Footwear, Jewelry, Sporting Goods, Department Store and Specialty verticals.
Epicor Commerce features a full suite of e-commerce software solutions that deliver an intuitive e-commerce shopping environment for your consumers and provides you with the flexibility to design your site to support your unique requirements. Epicor Commerce helps streamline, optimize and maximize your business by automating everything from online marketing, promotions and customer service to back-office and shipping integration. The Epicor Commerce solution provides a comprehensive framework and toolset designed to easily and efficiently manage the day-to-day operations of running an e-commerce website enabling the site administrator to control users, products, orders, content and documents.
Epicor Retail CRM and CRM Services let you understand your customers in depth, closely align your marketing with their interests and needs, and deliver highly engaging, personalized service that will keep them coming back. CRM features rich, complementary tools that provide all your stores and sales channels with a single view of your customers, including multichannel purchase history for use in clienteling and suggestive selling, and let you easily generate lists of customers based on RFM measures, market basket analysis, capture and retention rates and other attributes. This enables you to effectively manage your customer touchpoints, target the right customers and identify incremental value from your marketing programs.
Along with core merchandising and store operations functions, retailers need powerful decision support tools, strong forecasting, planning, allocation and replenishment capabilities to profitably achieve their goals.
Island Pacific is the leading provider of these software solutions to the retail industry. We provide high-value, innovative solutions that help retailers understand, manage, create and fulfill consumer demand. Island Pacific solutions enable retailers to manage the entire scope of their operations. These operations include point of sale, customer relationship management, vendor relationship management, merchandising, planning, replenishment, allocation, promotion planning and e-commerce.
Island Pacific. The One That Works.
With JDA's merchandising and store solutions, retailers fuel profitability and growth by effectively integrating planning and execution activities across the enterprise.
Transform your business by using JDA solutions to:
• Build, plan and allocate optimized assortments based on localized consumer demand
• Improve global merchandising decisions and improve inventory productivity
• Integrate merchandise management processes into a single, enterprise-wide information system
• Maximize selling space productivity through localized space and floor plans
• Offer an improved customer store or web experience while accelerating sales and customer throughput
• Optimize labor investments, productivity and customer service levels
Retailers are increasingly experiencing new efficiencies and driving profitability with JDA supply chain solutions, including demand management, fulfillment / replenishment, product allocation, inventory optimization, network optimization and more.
Transform your business by using JDA solutions to:
• Optimize supply chain decisions with accurate, integrated demand visibility and management
• Achieve service level excellence and decrease costs with inventory optimization
• Optimize supply chain performance with innovative network design
• Orchestrate optimum inventory levels across the enterprise with time-phased planning
• Strategically connect all of the stakeholders within your extended enterprise
Magstar TOTAL Retail is a fully integrated enterprise management application which includes merchandising and financial management. Magstar TOTAL Retail has been specially developed for tier-two hard and soft line specialty retail chain operations. The solution includes comprehensive global supply chain, customer relationship management, analytics and financial management and is ideally suited to centrally manage multiple locations (stores and warehouses) with multiple channels of distribution for stores, warehouse/distribution and call centers. In addition, Magstar Inc. offers professional services — consulting, custom software development, systems hardware, and end-to-end project planning with integration to and from legacy systems, implementations and installations, education and training, full 24/7/365 facilities management, client support and service.
NCR Advanced Store is a complete point-of-sale solution that meets the diverse needs of progressive general merchandise retailers. With tools to customize the user interface and transaction flows to match a retailer's specific business processes and requirements, there is no need to change software code. All this without sacrificing the ability to implement new functionality and technologies in the future!
• Full featured POS application
• Superior pricing and promotion capabilities
• Mobile retailing solutions
• Enterprise returns and performance management systems
• Multi-channel integration
• Investment protection
The Tomax Retail.net solution is based on the Demand-Driven Retail Continuum, a concept that retailers should "connect the dots" across marketing and merchandising through store operations to achieve better business outcomes. This organic solution covers all aspects of retail processes, including demand forecasting, pre-season planning, inventory and price optimization, merchandise management, workforce management, store systems, point-of-sale, activity management, robust reporting, dashboards and business analytics. Seamlessly integrated to maximize results, yet delivered in a modular fashion to suit a retailer's specified business and IT objectives, Retail.net is based on a centrally managed, thin-client architecture providing real-time information across the enterprise.
SAS® solutions for retail enable delivery of the superior customer experience required for success in today's hypercompetitive world. These are the only solutions available to the retail industry that automate key business processes with powerful analytics from the SAS Business Analytics Framework. SAS Customer Intelligence starts with analytic marketing solutions that provide retailers with deep insights about their best customers. These capabilities are then complemented by a broad suite of campaign and customer relationship management solutions that allow retailers to automate the delivery of more personalized customer communications and interactions that foster deep relationships.
SAS offers the only solutions available to retailers that automate key business processes with powerful analytics to provide a superior customer experience. SAS® Integrated Merchandise Planning provides an end-to-end planning suite for general merchandise and grocery products. Applications include demand forecasting, financial planning, assortment planning, allocation, space planning, automated planogramming and size optimization. SAS Revenue Optimization Suite helps retailers manage revenue and margin through the entire pricing life cycle with regular, promotion and markdown optimization applications. It combines advanced data management, forecasting and optimization capabilities within an easy-to-use interface that helps retailers automate and optimize pricing at the store/SKU level.
Torex™ Retail-J is a flexible and scalable solution that seamlessly integrates POS and retail applications, business systems and databases across your entire organization, with international and multilingual support for taxes, currencies and compliance. Java-based and designed with open databases, Torex Retail-J integrates with a wide range of industry-standard operating systems, databases, application servers and middleware. Torex Retail-J is PCI PA-DSS compliant, has automatic software updates, built in IP communications and store data transmission, real-time data capture, embedded product images, full internet, extranet and intranet access, and is IBM Retail Industry Frameworks validated.
UTC RETAIL's extensive industry knowledge and comprehensive solutions provide retailers with the tools to increase business efficiencies and drive growth. Offering both fully integrated and best-of-breed software solutions, we assist retailers in streamlining their merchandise and customer management processes throughout the enterprise and across all sales channels. Our solution suite also includes a robust offering of implementation and support services for both hardware and software, as well as our own retail-hardened POS hardware platforms. Through our retail expertise and proven solutions, UTC RETAIL customers are quickly resolving business critical issues and continuing to realize on-going value.
With the Vision Suite retailers can gain greater control of cost management, markdowns, shrinkage and allocation of merchandise per store, further supporting the next season's planning and OTB dollars. Jesta I.S. offers retailers a complete retail offering with supply chain management, integrated financials and the ability to manage private label sourcing, all from a single vendor. The Vision Suite's modular design allows our solutions to be deployed independently or collectively supported by a concrete upgrade path and the implementation methodologies to ensure continued satisfaction and secured investment for our clients of any size.
The Vision Suite includes:
• Vision Merchandising
• Vision Store (Point of Sale)
• Vision E-Commerce
• Vision CRM
• Vision Planning
• Vision Financials
• Vision Sourcing
• Vision Demand Management
• Vision SCM (Supply Chain Management)
The Vision Suite enables wholesalers, manufacturers and private label retailers to efficiently manage the balance of supply and demand through better business processes, improved visibility and greater control over the procurement of raw materials, full package sourcing, inventory, allocation of available merchandise and much more. Jesta I.S. offers brands a complete suite to support their wholesale and retail operations with supply chain management and integrated financials, all from a single vendor. The Vision Suite's modular design allows our solutions to be deployed independently or collectively supported by a concrete upgrade path and the implementation methodologies to ensure continued satisfaction and secured investment for our clients of any size.
The Vision Suite includes
• Vision Sourcing
• Vision Demand Management
• Vision SCM (Supply Chain Management)
• Vision Financials
• Vision Merchandising
• Vision Planning
• Vision Store (Point of Sale)
• Vision E-Commerce
• Vision CRM
Virtual Premise, Inc. is a leading SaaS provider of real estate information management solutions for corporations, retailers, restaurants, landlords and commercial real estate service providers. With Virtual Premise, companies have a smart, easy way to collect, manage and report on complex real estate information from anywhere, at any time. Virtual Premise technology solutions include strategy and analytics, portfolio management, lease management, lease administration, project management, transaction management and document management. Virtual Premise also offers a wide range of supporting services to include lease abstracting, document management services, data validation, due diligence support and best practices consulting. In addition, the company is taking a thought leadership role in preparing its solution for the upcoming FASB lease accounting changes.
Ready for today's retail, Raymark offers retailers enterprise software solutions tailored to their specific business requirements. Raymark's real-time, centralized Xpert-Series™ empowers retailers through integrated, flexible applications. These include POS, merchandising, planning, automated replenishment, mobile solutions, assortment planning, CRM and email marketing, clienteling, ecommerce, reporting and BI providing the tools required for enlightened decision-making.
Installed in more than 40 countries, Xpert-Series'™ multi-currency, multi-language and multi-tax functionalities make the system configurable and scalable both locally and internationally. The multi-channel, customer-centric capabilities and the adaptability offered by this suite of solutions are the reasons so many top retailers choose to partner with Raymark.

