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Taking a Swipe at Sweethearting

Video recognition software is helping Big Y focus on employee theft

Craig Guillot

Video recognition software is helping Big Y focus on employee theft

Internal theft is an unfortunate fact of life in retail. While merchants have made progress in some areas, “sweethearting” or “sliding” has proven to be one of the most difficult practices to deter. Big Y Supermarkets, a 58-store chain based in Springfield, Mass., believes it has found a solution in the form of a video recognition software system from Bedford, Mass.-based StopLift.

Surveys Show Retail Theft Increasings

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There was no dearth of data at the National Retail Federation's Loss Prevention Conference & EXPO in Los Angeles last month. Sadly, much of it confirmed what many LP executives have speculated on for months – namely, that losses linked to shoplifting, employee theft and organized retail crime are inching upward as a result of the dour economy.

Third-Party Like It’s 2009

Optimizing systems helped Westcoast Warehousing assist its retail clients

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Optimizing systems helped Westcoast Warehousing assist its retail clients

Within the retail industry, the use of third-party logistics providers for value-added inventory management has become an essential strategy – one that can mean the difference between success and failure.

Third-party providers racked up an estimated $370 billion in sales in 2007, and the outlook for future growth remains promising.

Giving Lag Time the Boot

B2B website hikes customer satisfaction for Timberland

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B2B website hikes customer satisfaction for Timberland

Timberland’s B2B website has become a 24-hour lifeline for wholesale customers and an invaluable tool for increasing sales and containing costs. The e-commerce system enables Timberland’s account and customer service reps, as well as the company’s customers, to conduct business more efficiently online through a product catalog and immediate access to updated inventory, an e-mail manager and a content management system.

Excel-lent Choice

Online collaboration helps keep the books smart at Stupid Prices

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Online collaboration helps keep the books smart at Stupid Prices

The folks at Stupid Prices have found that there’s nothing dumb about selling quality, name-brand goods at steep discounts.

Although the chain of 19 discount stores in California and Washington lacks the sophisticated systems employed by larger retail companies, it still must manage an inventory that can add as many as 50,000 items a day. The company accomplishes this, as well as constant pricing updates, using Microsoft Excel spreadsheets and an online collaboration service.

On Their Virtual Doorsteps

Paperboy helps e-tailers find customers and deliver targeted ads

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Paperboy helps e-tailers find customers and deliver targeted ads

If you’re nostalgic for the days when neighborhood kids delivered newspapers and circulars, you may be in luck. Home delivery is back — but now it’s digital.

ShopLocal, a Chicago-based multi-channel shopping service, has launched Paperboy, technology that effectively takes the information in a retailer’s circular and expands its reach by making targeted, interactive banner ads available across the web. These ads can take geography and demographics into account, as well as target merchandise based on consumer search queries.

Steeped in Customer Service

Solution from Tealeaf helps Improvement Direct fix web glitches

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Solution from Tealeaf helps Improvement Direct fix web glitches

Watch out, Home Depot and Lowe’s: A burgeoning home improvement e-tailer is targeting your customers through a series of web portals that range from the specific (FaucetDirect.com) to the general.

“We tap a lot of different areas of home improvement, and that’s kind of what each website is focused on,” says Dieter Davis, director of business intelligence for Chico, Calif.-based Improvement Direct. “Plumbing, plumbing and faucets, lighting, door hardware, bending products, tools, home decor — they each have their own different marketing strategy, different product spread.”

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