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Ounce of Prevention

Surveillance, training can help retailers keep a handle on shrink

Shoplifting
D. Gail Fleenor

Surveillance, training can help retailers keep a handle on shrink

The recession has dealt retailers a double whammy: Sales are down for many chains, as consumers are reluctant to part with their cash, but merchandise is still going out of too many store doors without passing through the point of sale.

In a 2008 NRF survey, 74 percent of 116 participating retailers saw an increase in shoplifting for the year. According to the most recent National Retail Security Survey (NRSS), U.S. retailers attributed 34 percent of their companies' inventory shrinkage to shoplifting, at a cost of $11.8 billion.

Rogues Gallery

You never know what you might find in that returned box

Returns Fraud

You never know what you might find in that returned box

Returns fraud represents an $11.8 billion annual criminal enterprise in the United States, according to NRF statistics.

SIRAS is a pioneer in POS Electronic Product Registration, a process that enables retailers to control returns, limiting them to only those products truly eligible for return. According to the company, these controls resulted in savings of $150 million for a handful of SIRAS' top retail clients, and the ROI for those retailers exceeded 10:1.

Forging Ahead

Currency validators brace for the new c-note

Counterfeit Detection
David P. Schulz

Currency validators brace for the new c-note

The arrival of the new $100 bill has been pushed back, perhaps to late June, but money-counting and note validation technology vendors are already on notice.

When a redesigned $5 bill was introduced a year ago, there was not the same sense of urgency and anticipation. For one thing, not many counterfeiters bother with denominations as low as $5. More important, perhaps, the upward swing in counterfeiting activity was not as well defined as it is now.

Turning the Tables on Malware

Whitelisting lets retailers restrict the applications that can run on their systems

System Security
Liz Parks

Whitelisting lets retailers restrict the applications that can run on their systems

It’s a little bit like waking up at 3 a.m. and realizing that an intruder is moving through your house. Retailers typically feel that kind of jolt when they discover that someone has deployed malware in an attempt to capture credit card data or proprietary information about their businesses.

As retailers navigate the process of becoming compliant with the PCI Data Security Standard, they are simultaneously addressing other software issues that affect the bottom line, like unauthorized software programs that can impact system performance.

Schooled on PCI Compliance

Burned by a breach, University of Houston undergoes a full-system scan

PCI Compliance
Lauri Giesen

Burned by a breach, University of Houston undergoes a full-system scan

Many people in the retail industry think compliance with PCI Data Security Standard pertains only to traditional retailers. But any organization that handles card payments for retail sales must comply with PCI DSS, and their issues can be as complex — even more complex — than retailers’.

Powering Sales and Security

Merchandising solution allows Sony Style to charge and secure electronics

Merchandise Security
Lauri Giesen

Merchandising solution allows Sony Style to charge and secure electronics

When you’re selling popular electronics devices, there are a lot of advantages to allowing customers to handle and inspect them — maybe even try out some of the features — while they’re still in the store. But it’s hard to sell consumers on the attractiveness of a product when false alarms keep sounding or the devices suddenly become inoperable.

Open Season on Shrink

Exception reporting now a business imperative for Gander Mountain

Exception Reporting
Len Lewis

Exception reporting now a business imperative for Gander Mountain

When Gander Mountain began pursuing exception reporting some eight years ago, vice president of loss control Alan Tague predicted the nation’s largest retailer of hunting, fishing, camping, boating and outdoor lifestyle products would experience a 20 percent improvement in shrink rate.

Combating Theft in Tough Economic Times

Study finds geographic, cultural links to shrink

Industry Perspective
Luis Ramos

Study finds geographic, cultural links to shrink

A recent article in The Wall Street Journal stated: “In the wake of the recession, more businesses are facing a growing financial threat: employee theft.”

The unfortunate reality is that employees are increasingly feeling financially squeezed. Many are downright scared, and fear causes even the most loyal employees to make rash decisions that can result in theft and misconduct. This trend is having an alarming impact on retailers.

Theft’s Global Reach

Study finds geographic, cultural links to shrink

Theft Research
David P. Schulz

Study finds geographic, cultural links to shrink

Retail theft reached $104.5 billion — equivalent to 1.34 percent of sales — in 2008, according to the Global Retail Theft Barometer, an annual survey conducted by the Centre for Retail Research in Nottingham, England.

Securing Consumer Confidence

Survey suggests shoppers may be swayed by PCI compliance

Data Security
Liz Parks

Survey suggests shoppers may be swayed by PCI compliance

Consumers tend to have long memories, particularly when it comes to news that can affect their pocketbooks.

One recent poll of 500 consumers illustrates how deeply consumers continue to worry about using their credit cards in retail environments when they aren’t sure data security systems are in place to protect them.

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