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System could turn camera phones into personal
shoppers
From July 2009
By Faye Brookman
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When 14-year-old Hunter Mulford and her friends
go shopping, they love to click away at
potential purchases with their camera phones and
send the images to other friends for instant
reviews.
Mulford and her shopping posse may soon get more
than a thumbs up or down; they will also be able
to get recommendations on shoes, jewelry and
even cosmetics to coordinate with the garments
they want to purchase and end up leaving with an
entire ensemble. This will be accomplished using
cell phones to scan bar codes; within seconds,
an image of a model wearing the apparel as well
as accessories appears on the phone screen.
Teaming its 2D label technology with cell
phones, Avery Dennison will enable retailers to
better tap into today's most prized demographic
– teens, college students and young
professionals who aren't scrimping on fashion
purchases.
Avery Dennison uses the term "the third screen"
to describe how these savvy shoppers are using
phones in much the same way they use TV and the
Internet. According to George Hoffman, vice
president of innovation for Avery Dennison's
information and brand management division, the
concept can extend beyond traditional apparel.
A more task-oriented consumer desiring a new
fishing reel in a sporting goods store can also
get recommendations on gear (fishing line, hip
boots) on his phone; a wine shop might use the
technology to recommend foods that would
complement a wine purchase.
"Anything a retailer can do to enhance the
shoppers' experience is more important than
ever," Hoffman says. "Shoppers want additional
information, and we have new means to
communicate this within the store in real time.
This is a quantum leap for retailers."
Given the current state of the economy and its
impact on the retail industry, merchants "need
to maximize multiple sales," says WSL Strategic
Retail's Wendy Liebmann. "Anything that can be
done to increase the number of items through the
register goes to the bottom line." And adding
services like this can help differentiate one
merchant or vendor from the rest of the pack.
Vertical retailers can especially benefit from
the technology and serve as a one-stop shopping
venue, rather than losing an accessory sale to a
competitor.
Most current camera phones can process the bar
codes, Hoffman says, and an ever-increasing
number of malls and retailers are ensuring that
phone service can be accommodated within their
walls.
Small investment
What makes this assisted in-store selling
vehicle even more attractive to retailers is the
fact that it can build sales with very little
investment in equipment. "It is easy for
retailers to move into this and it is an
effective way to use dollars to talk to
consumers one-to-one," Hoffman says. The initial
efforts are targeting likely early adopters in
the 13- to 30-year-old range.
In addition to viewing a model sporting a full
array of items, shoppers can scan the outfits
for use on social networking sites like Facebook
or My Space or take the image to a sales
associate to assist in finding all of the
elements. Eventually, the tags can prompt
consumers to get special coupon deals or
specific discounts on the items they view. If a
desired item is out of stock, the shopper could
prompt the system to find a store and send it
directly to her home. Retailers can also
customize the program to their own needs.
"Boy, could this make shopping even more fun,"
says Mulford, who can't wait for her phone to
become her own personal shopper.
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