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Late-night icon Ronco reinventing itself by
boosting retail presence
From January 2009
By Craig Guillot
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Ronco has been a household name since company
founder Ron Popeil began starring in his own
infomercials in the mid-1950s. From the Ronco
Spray Gun to the Veg-o-Matic and Pocket
Fisherman, Ronco has generated more than $2
billion from the sale of items "not available in
stores."
Popeil sold Ronco to holding company Fi-Tek VII
for $40 million in cash and a $16 million note
in 2005, but the pioneering infomercial company
was in bankruptcy two years later. Ronco was
recently taken over by energetic businessman
Larry Nusbaum, who has helped the company
generate $1 million in EBITDA (earnings before
interest, taxes, depreciation and amortization)
following 28 months of consecutive losses.
From its inception, Ronco was built upon a
business model that called for heavy use of
television spots. Already a successful in-person
pitchman by the time television reached critical
mass in the 1950s, Popeil transitioned his skill
set to a medium that allowed him to pitch to
thousands at a time. As kitschy as it was, his
technique worked: By the 1960s, Popeil and his
inventor father Sam became wealthy from the sale
of kitchen gadgets like the Dial-O-Matic and
Mince-O-Matic. Revenues grew from $200,000 in
1964 to $8.8 million in 1968.
That success continued throughout the ensuing
decades because Ronco relied on a
simple-yet-effective model: Introduce America to
one product at a time with informative,
cleverly-pitched infomercials that continuously
espoused the item's benefits. Staged shows with
audiences would feature "experts" working with
and providing testimonials about the quality and
usefulness of Ronco's products.
"Everybody knows Ronco," says director of sales
Barry Gasmer. "It's a name brand. Whether you
get a little snicker or a laugh, they are great
products. The rotisseries alone have sold over
10 million [units] worldwide."
Ronco's infomercials use a systematic reduction
in price to establish and reinforce a value
proposition, and virtually every mention is
followed by the ubiquitous "But wait – there's
more!" as accessories are added to sweeten the
deal.
Popeil went into semi-retirement years ago,
though he continues to develop products like the
Electric Food Hydrator for his former company.
Nusbaum stepped in to lead what is now Ronco
Acquisition Corp. out of bankruptcy by
restructuring Ronco's direct-response TV
business and increasing its retail footprint.
Previous management "did get the product into
retail successfully, but they forgot the core
channel to sell and promote through the
infomercials," Nusbaum says. "They even stopped
using Ron's picture and likeness to leverage the
brand."
Nusbaum sought to grow the company through
retail sales and multi-channel marketing.
Nusbaum, who knew Popeil for years before taking
over Ronco, says the company's founder had a
fear of retail due to chargebacks, markdowns and
the concern that lower prices in stores might
kill his infomercial business.
When Fi-Tek VII took over in 2005, "all they did
was retail — they didn't do television," Nusbaum
says. "They flipped [Popeil's] model upside down
and it failed." The current business model "is a
combination, and one does not preclude the
other," he says.
Expanding into stores
Ronco has been able to dramatically expand its
market by moving into the retail sector, Gasmer
says. Working with various distributors, Ronco
has made its products available in stores like
Sears, Walmart, Rite Aid, Costco and Kroger.
Some of the hottest-selling items in the retail
space include the rotisseries and the 25-piece
steak knife set that comes with a lifetime
warranty; one of the company's most popular
products, the Pocket Fisherman, does very well
at Walgreens.
"Our core bread-and-butter is still direct
response, but we just wanted to bring it more to
the masses," Gasmer says. Many consumers "are
skeptical and don't want to buy things on
television."
The difference between the products offered in
retail locations and those sold on TV can vary
depending upon the retailer and the time of the
year. On television, consumers are often enticed
with special offers that include additional
complementary products or the option to pay on
an installment plan. Those options aren't
offered in retail establishments, but purchasing
a Ronco product in a store allows the shopper to
see it and handle it, carry it home immediately
and avoid shipping and handling fees.
"Immediate gratification is what I try to sell
or talk to on the retail side," Gasmer says.
In many cases, the Ronco products offered in
stores or through retailers' websites feature
lower prices than those marketed in the
infomercials. The Ronco 4000 Showtime Standard
Size Rotisserie, for instance, sells for $99.87
in Walmart stores or at walmart.com; at
ronco.com, the unit comes with a 40-piece
flatware set and is sold for four payments of
$39.95, plus shipping and handling.
Boosting foot traffic
The nature of Ronco's inventory has the company
well positioned to sustain itself in the current
economic environment, Nusbaum believes. Many
retailers are now featuring "As Seen on TV" end
caps and sections that specifically carry
products from infomercials, and the foot traffic
that they generate creates a mutually-beneficial
relationship.
"The retailers actually love the exposure,"
Nusbaum says. "TV drives retail and it drives
viewership and awareness. When we spend a lot of
money on TV, sales go up; when we're off TV,
sales go down." And having products immediately
in front of customers is helping build brand
awareness that Ronco has never had before.
"To me, that is what is driving people to the
stores," Nusbaum says. "It is the impulse,
knowing the brand, seeing the products on TV and
then walking into Walmart or Sears and our
products are right there."
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