From March 2008

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Among the steps that retailers and mall operators have taken to reduce the likelihood of shooting incidents is training store employees to recognize suspicious behavior.

Such behavior could include one or more of the following:
• Someone wearing bulky clothing, particularly on a warm day.
• Someone who parks for an unusual length of time in or near the parking lot.
• Someone who inquires about an employee’s nationality.
• Someone who seems agitated or raises his or her voice.
• Someone who makes inflammatory or derogatory remarks.
• Someone who verbally or physically threatens employees or customers.
 

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