Trendsetter Ben Sherman buttons down its
retail identity
From August 2008
By Len Lewis
|
Sponsored by
|
It was the swinging ’60s in London, a time when
“mods” and “rockers” shook up the establishment,
British rock ruled the airwaves from Liverpool
to Leeds and a groovy place called Carnaby
Street became the Mecca of the fashion world.

In the midst of this cultural revolution another
icon — Ben Sherman — was born. The British
shirt-maker’s button-down Oxfords, skinny ties
and slim-fitting suits became a fashion staple
for young musicians and the “in crowd” on both
sides of the Pond.
But the company, whose origins can be traced to
the seaside town of Brighton in 1963, is moving
to the beat of a new generation with a broader
product line and a global reach. “We’ve changed
from a shirt brand to a lifestyle brand with
international expansion — and we are
metamorphosing into a retailer,” CEO Miles Gray
recently told the World Retail Congress in
Barcelona.
Paul McAdam, president of the North American
division, is just as enthusiastic. “These are
exciting times,” he says. “We’re doing very well
in the U.S. and, after a challenging couple of
years, we’re ready to expand globally.”
The expansion is taking two primary forms: into
the bricks-and-mortar retail business and a
diversification of the product line to include
women’s and children’s apparel and accessories.
Wholesaling still represents 90 percent of
business in the U.K. and about 70 percent of
stateside revenues, McAdam says, but the company
is focusing on the development of as many as 250
stores by 2012 (Ben Sherman currently operates
about 25 stores worldwide).
Much of the proposed expansion will take place
in Asia, with the first unit in China scheduled
to open next year. “We have three very good
partners in China, Japan and Korea and we expect
to open 100 to 200 stores in the Far East alone
over the next three years,” McAdam says.
Depending on the country, Ben Sherman is working
with franchise partners, distributors, agents or
licensees. “We have been fortunate to align
ourselves with strong partners in that region
that are capable of opening standalone stores,”
he says, “and they have significant marketing
dollars to allocate toward the brand.”
Expanding the brand
Ben Sherman currently has stores in Las Vegas,
Los Angeles, New York and San Francisco, and
another 35 to 50 stores may be in the offing.
The company is looking to open in Boston,
Chicago and Miami this year. Ideal size for the
stores, which will be a mix of free-standing and
mall locations, is 3,500 sq. ft., McAdam says.
The company also is expanding the brand through
strong long-term relationships with retailers
like Macy’s, Nordstrom and about 8,000 specialty
stores in the United States.
Eventually, “I’d like to see sales break down as
30 to 35 percent in retail, 30 to 35 percent
wholesale and the remainder from our licensed
partners for product development, sales and
marketing in categories like accessories, suits,
dress shirts and eyewear,” McAdam says.
This expansion is being bolstered by a broader
collection which, for the past several years,
has included women’s and children’s apparel in
addition to more menswear offerings.
“We didn’t want to be overly reliant on one
product category like shirts, so we decided it
was time to diversify the range,” McAdam says.
“And because we’re opening a lot of retail
stores, we felt it was necessary to have not
only a credible men’s offering, but also
women’s, a solid footwear business along with
some great accessories” like leather goods,
hats, watches, eyewear and neckwear.”
All new stores will carry men’s and women’s
clothing, but inclusion of the children’s line
“will depend on individual markets and whether
there is space,” he says.
Going global
Building the brand doesn’t necessarily mean
tailoring stores or merchandise to individual
marketing areas, however. “All of our design
work and sourcing comes out of the U.K.” McAdam
says, “but we are trying to bring out a global
range with global consistency, not just chase
trends. We probably did three or four years ago
and didn’t stay true to what the brand should
represent. Now, we have a very strong viewpoint
and it’s been working well for us for the past
24 months.”
The result is that Ben Sherman’s style, which
McAdam terms “British with an edge” is as
distinctive now as it was 40 years ago. “I think
that if you
look at our product offering, you’ll
see that we are bringing relevant
fashion-forward pieces to the U.S. market at
very competitive prices.”
Men’s shirts retail for between $79 and $129. “I
think we’re mid-priced,” he says, and “that goes
for the women’s line, as well. In fact, we’re
pretty consistent with pricing across the
board.”
What doesn’t seem to change for Ben Sherman is a
style that still catches the attention of a
relatively young customer base. “I think the
sweet spot is 18- to 30-year olds, but we
generally attract consumers 20 to 40 years of
age,” McAdam says.