|
|
From July 2008
|
|
Sponsored by
|
Forget about smoking in a restaurant.
Transfat avoidance; calorie counts on menu
boards; size, amount and synthetic content of
take-away food and beverage containers; price
paid for tomatoes. It’s an election year, so
politicians of every stripe and at every level
of government are insinuating themselves into
the restaurant business, using as excuses
whatever they think will resonate with the
electorate: health issues, the environment,
migrant workers, etc.
Being the largest of the restaurant Power
Players, McDonald’s can rarely avoid such
activism, and it is using TV commercials, other
advertising and the corporate website to rebut
some of the more egregious and fanciful
allegations. “We’re engaging in a conversation
with our guests because we feel it’s important
for them to know the truth about our food,” says
Molly Starmann, head of domestic marketing for
McDonald’s.
To convey the message that it sells quality food
that is safe to eat and counter accusations in
works such as “The Omnivore’s Dilemma” by
Michael Pollan, McDonald’s provides quality
assurances and detailed information, lists of
ingredients with allergen information and
product-specific food exchange amounts for use
in diabetes- and weight-control diets. The
company also created a series of TV commercials
employing a documentary-style approach
articulating food quality concerns and safety
issues from farmers straight on through the
supply chain.
Yum! Brands, operator of KFC, Pizza Hut and Taco
Bell, is one to watch, particularly as it turns
itself into an international juggernaut, with
roughly half of its operations and profits
coming from outside the United States. But all
eyes seem focused on Starbucks to see if Howard
Shultz can give the coffee giant a jolt of
renewed growth.

View Related Stories:
Top 100 Retailers
Top 100 Chart
Apparel
Department Stores
Drug Stores
Entertainment Retailers
Home Improvement
Supermarkets
Office Supply Superstores
Large-Format Retailers
Small-Format Retailers
Non-Store Retailers
Who, What, Why And How
SAP Welcome Letter
|
| |