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From July 2008
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Macy’s is rethinking at least portions of its
approach to homogenization; JCPenney proclaims
its national identity is a plus; Sears Holdings
keeps shuffling its deck in the hope of
producing a winning hand.
“What the consumer wants in the Saint Louis
Galleria is different from what the consumer
wants in State Street Chicago or wants in
Portland, Ore.,” says Macy’s CEO Terry Lundgren,
who wants 15 percent of the merchandise in each
of the chain’s stores to reflect local tastes.
This, even as the company has mandated that each
Macy’s store should have a toy department
operated by F.A.O. Schwarz.
With $2 billion in cash and manageable debt,
Penney is in good shape to weather any rough
going in the economy, according to chairman and
CEO Myron E. Ullman. Nationally, he says,
“there’s more spending power above us than below
us, so we’re well positioned between the upscale
department stores and the discount stores to
take advantage of it.” The ones to worry about
are regional operators lacking a broad-based
cost structure to ride out a downturn. Thirty
years ago, there were 65 department store
companies, he says. “Now, we have a couple of
solid competitors that we respect.”
It’s difficult to predict what the future holds
for Sears. Amid quarterly losses, management
changes and sagging sales, investors are growing
impatient. Dillard’s is battling choppy waters,
too, having admitted to entering some markets it
shouldn’t have and announcing plans to rein in
costs. The company will continue closing stores;
six are slated to close this year.

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