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Social networking site offers fresh approach
to squeezing sales
From July 2008
Tom Zawacki
Co-founder and CEO, Lemonade
South Norwalk, Conn.
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Sponsored by
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The modern lemonade stand is virtual, always
open and provides much more than a refreshing
drink on a hot day.
Tom Zawacki started Lemonade, a social commerce
company, last September with other former
executives of online advertising agency Modem
Media. Its Lemonade Stand application is free,
easy to use and makes its proprietors money by
allowing them to start e-businesses merely by
recommending their favorite products and
services on their social network page, blog or
personal website. Some 100 million people have
created their online presence through blogs and
websites; that’s a lot of digital real estate
ripe for storefronts. |
Lemonade Stand owners can select from two
million products from more than 200 retailers,
including Apple, Macy’s, Wal-Mart, Nordstrom,
Lands’ End, EBGames, The Sharper Image, Hotwire
Travel, TigerDirect Electronics and Movie¬Link.
There are more than 33,000 stands, with some
owners opting to channel their revenues (which
average $30 to $50 per month) to charity.
Lemonade was named the top website of 2007 by
both Time and CNN.
Why do personal recommendations trump
traditional advertising?
Trust and relevance. A personal recommendation
generally comes from someone you trust. If it’s
a review from another customer, generally you
still trust that person more than the brand’s
marketing messages. The other is relevance – I’m
receiving recommendations from people like me,
or people that I aspire to be like. Word of
mouth is not new – it has always been the most
powerful driver of purchase decisions and
building brands. What is new is the way that
technology is enabling that word of mouth on a
global basis.
You switched majors at Princeton — to what
and why?
I started as a pre-med major. I wanted to be a
psychiatrist; however, when I hit organic
chemistry I knew I wanted to pursue something
else. So I changed to anthropology, which
introduces you to cultural customs, religious
beliefs and a global perspective on the world. I
definitely apply those same research and
societal analysis techniques to our work today.
What one person most influenced your career?
My grandmother Ida Vavala. She came to America
as an Italian immigrant, worked her way to the
top of her high school class and learned English
at the same time. She started a small business
and over the course of 30 years grew it into a
very successful real estate investment company.
She’s 89 years old now and sharp as a whip. She
represents my approach to life and business —
family first, brilliant thinking and you can do
anything if you dream and work hard enough.
What’s in the iPod?
I love all music and believe that life has a
soundtrack — stuff I’m listening to right now
includes Barenaked Ladies, LL Cool J, Panic! at
the Disco, Pearl Jam, Snow Patrol, Citizen Cope,
DMB, Dispatch, Jack Johnson, Plain White T’s,
Daddy Yankee.
If you weren’t running Lemonade, what passion
might you have pursued?
Tragically, I found out at the young age of 19
that I was not going to make the Yankees. So, I
did the next best thing and became a baseball
coach. I’m currently a varsity baseball coach
for a local high school. I love working with
kids, especially in the arena of sports. So, if
I weren’t running Lemonade I might be a teacher.
Who knows, maybe someday I will.
With a last name that begins with “Z,” how’d
you feel about always being last in line in
school?
I don’t know that it gave me a complex, but it
probably gave me a little bit of [an] edge where
I always wanted to move up in lines. Once in
while, Miss Russell, my second grade teacher,
would make it “Opposite Day” and I would get to
go to the front of the line. And that was
awesome.
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