EXECUTIVE EDITOR'S PAGE
Beware the Diet Police

PRESIDENT'S PAGE
Unconventional Wisdom

RETAIL PEOPLE
One Hot Mama
Megan Tamte

KIOSKS
Try and Buy
MOD POD adds purchasing capability to media kiosks

ARTIFICIAL INTELLIGENCE
Getting Personal
Solution customizes catalogs to the taste, budget of individual shoppers

TECH SUPPORT
IT Department on Call
Smaller retailers find outsourcing can satisfy their support requirements

ONLINE
Impersonators in the Inbox
“Brand hijacking” is a growing portion of spam proliferation

DATA SYNCHRONIZATION
Re-tuning Harps
Tech refresh boosts efficiency of regional supermarketer’s supply chain

SITE SELECTION
Barking Up the Right Tree
Site-selection tools aid Pet Supermarket’s expansion

POS SELECTION
Invitation to Functionality
Customized POS system makes quite an impression on printer

COMMUNICATIONS
La Solution Parfaite
Smartphones improve efficiency of Au Bon Pain district managers

BIOMETRICS
Do Not Touch
Demise of Pay By Touch is a setback for customer-facing biometrics

NETWORKING SYSTEMS
Finding a Better Way
EDI¬based automated collaborative forecasting gives Circuit City an edge

CREDIT
Spotlight on Gift Cards
Accounting procedures, card balances are attracting outside attention

ARTS
Cut Costs, Not Service

LOEB RETAIL LETTER
How to Mold a Boutique Business

POINT OF VIEW
What Virtualization Has In Store

WEB-ONLY ARTICLES
     Personal e-Shopper
     Barneys’ marketing system generates targeted e-mails based on
    site-browsing patterns

     Taking Care of Data
     Boosting analytics capability helped Office Depot double already strong
    online conversion rates