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From May
2008
By Richard Mader

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Sponsored by
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challenging economy presents the classic
dilemma to retailers: how to cut
expenses without losing customers or
competitive edge by undermining service.
Recognizing that many retailers
correctly look for IT to play a leading
role in meeting these challenges, ARTS
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released three new standards, each offering
opportunities for savings as well as the
potential to increase sales through better
service.
The first to be released was the Tax Transaction
XML technical specification. The complexity of
U.S. sales taxes, with some locations allowing
three or more jurisdictions to tax a single
sale, has made it practically impossible for
retailers to maintain the current tax tables in
their POS systems.
Tax Transaction simplifies accurate tax
collection by allowing retailers to communicate
with ADP Taxware or Vertex to access tax rules
for updating internal applications — or pass
sales transactions to these specialists to
calculate the proper tax via standardized XML
messages. This clearly reduces the internal IT
workload and eliminates overlooked updates.
Tax Transaction can also have a positive impact
on reducing the time and expense of tax audits
and supports your Sarbanes-Oxley compliance. By
creating a log file that integrates with
reporting systems, the number of audits can be
reduced and, when they do arise, can be resolved
quickly.
SOA services
Retail Transaction Interface (RTI) is the first
ARTS XML schema specifically designed to work in
a service-oriented architecture (SOA). RTI
exposes POS sales transaction functions as a set
of SOA services, allowing them to be used by
other customer-service solutions such as self-checkout, fuel at grocery stores, kiosks, shop
on the web, store within a store, portable
shopper and mobile line buster. This enables
retailers to offer additional customer services
quickly and inexpensively, while maintaining a
consistent look and feel.
To ensure that RTI will work for retailers “out
of the box,” IBM implemented the RTI technology
for a client in Germany in tandem with the
creation of the standard. This “live” testing of
developing standards is a practice ARTS will
utilize wherever possible to allow our members
to rely on our products, particularly those
supporting SOA.
Last but by no means least, the ARTS Warehouse
Data Model is now available to support improved
retail business intelligence. The warehouse is a
data store designed to support any of the many
Business Intelligence analysis applications
available in the market — the makers of many of
which (Teradata, Quanitsense, Retail Anywhere
and ProfitBase) contributed to its development.
The warehouse model is derived from the
widely-implemented ARTS Data Model that stores
all the operational data required to operate a
successful retail business.
Norwegian testing
The ARTS mission in developing the warehouse
model was to reduce the two principal challenges
to supplying data to the business for decision
making: ensuring data is accurate by identifying
the correct source, and allowing a timely and
smooth flow of updated information to the
warehouse. The warehouse model also contains
sample key performance indicators (KPIs) to
guide retailers in selecting the proper data to
store in the warehouse. As with RTI, Norwegian
member ProfitBase piloted the ARTS data
warehouse during its development, so we are
confident it works as designed.
These releases fulfill the promise of standards:
allowing retailers to adopt new technologies and
enhance customer service, while actually driving
costs out of your operation. Why not take a
moment and review our website (www.nrf-arts.org)
or e-mail me at maderr@nrf.com to see how ARTS
can help you weather the current stormy economy
and emerge stronger than ever. |
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