From April 2008
By Susan Reda,
Executive Editor

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Sponsored by
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There’s a
bold red circle around April 29 on my
desk calendar. What’s the big deal? It’s
Free Cone Day at all Ben & Jerry’s Scoop
Shops.
If you’re an ice cream junkie like me,
it’s not to be missed. This year’s event
marks the company’s 30th annual Free
Cone Day. In the past, Ben & Jerry’s has
given away more than a million free
cones; this year, with the economy
melting around us, they may break that
record. |
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In the war for consumers’ attention, “free” wins
every time. Think about how great it feels to
get something for free, and how, in most
instances, you tell someone about it . . . a
free T-shirt for participating in a charity
event
. . . a free sample of a moisturizer. Last month
I got a free bouquet of flowers at Trader Joe’s;
I lost track of how many people I told. With
prices for just about everything rising, it may
be time for retailers to rethink their “free”
strategy.
Is there anyone who doesn’t love the free food
samples at Costco? My Dad likes to joke that
lunch is on Costco once a month (but who’s he
kidding – my Mom spends more than $200 per
visit). The point is free product samples
engender goodwill and often lead to a purchase —
which is, after all, what retailers ultimately
want.
We live in a world where “free” is easy to come
by. Using the Internet, people share photos,
music, opinions, knowledge and advice – for
free, every day. They read newspapers from all
over the world — for free, every day. For those
savvy enough to navigate the telecom waters,
there’s free phone service. And, at many
McDonald’s, Panera Bread and Starbucks
locations, there’s free Wi-Fi.
How can a retailer do “free” without feeling
robbed? How about offering free advice? A
specialty apparel retailer could designate one
sales associate to offer free wardrobe advice to
anyone with a question. I’d love to be able to
go into AnnTaylor, tell someone what I feel is
missing from my spring wardrobe and get some
direction based on my coloring and body type.
Yes, all sales associates are supposed to do
this, but too often they’re tasked with other
jobs: “Free” expert advice would need to be set
apart. And how great would it be to not only get
free advice, but a tiny perfume sample to tuck
in your handbag, too. It’s what makes “free”
memorable. Supermarket retailers could give out
free apples to shoppers, or slip a free, branded
shopping list notepad inside the bag.
Research suggests that consumers will continue
to buy essentials, even when the economy is on
shaky ground. Now is the time for retailers to
endear themselves to shoppers who are feeling
like their gas tank isn’t the only thing on
empty. A little “free” could pay off big.
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