She’s got a closet full of luxury handbags, a
jewelry box overflowing with gemstones and
dresser drawers stuffed to the gills with
designer togs. But even luxury consumers can
fall prey to fears of recession and the roiling
financial markets.
The first signs that
luxury shoppers were beginning to
tighten the reins on their spending
emerged late last summer. By the end of
the year, there was no denying that
affluent consumers — the top 25 percent
of U.S. households — were pulling back,
and their confidence was slipping, too.
Unable to escape the barrage of economic
bad news, roller coaster stock market
fluctuations and declining home values,
this once avid-spending consumer put the
brakes on free spending.
And retailers that cater to these well-to-do
shoppers got whiplash. At Coach, domestic
same-store sales slipped 1.1 percent
during its second fiscal quarter.
Tiffany reported a 2 percent decline in
U.S. same-store sales during the
eight-week holiday selling season, and
Nordstrom said that December comp-store
sales fell 4 percent. Saks Fifth Avenue
squeezed out a 0.8 percent sales lift at
stores open for a year or more, and
Neiman Marcus posted a 2.9 percent sales
increase, but those figures were a long
way from the steady gains they’d posted
in previous months.
Even brands that cater to the super rich were
not insulated from economic pressures. Both PPR,
which owns Yves Saint Laurent, Stella McCartney
and Balenciaga, and Compagnie Financiere
Richemont, the Swiss parent of Cartier and Baume
& Mercier, reports that the pace of growth has
slowed.
Pam Danziger, president of Stevens, Pa.-based
Unity Marketing, saw the writing on the wall in
early fall. Unity’s Luxury Consumption Index
slipped 8.8 points between June and September;
in December, it dropped 23.8 points to 63.6 —
the greatest decline recorded since the
marketing and consulting firm began its
quarterly tracking study in January 2004.
The survey, based on the responses of 1,281
luxury consumers (average income $155,700 and
age 46.6) suggests that affluent consumers are
feeling the pain of the financial crisis,
according to Danziger.
“There are a number of factors that have dragged
down luxury consumer confidence, but foremost is
a lack of confidence in the country’s executive
and legislative branches — and particularly in
their ability to lead the nation out of its
economic malaise,” Danziger says. Other factors
include the mortgage banking crisis, increases
in the price of oil and the decline of the
dollar’s value against nearly all major
currencies.
Luxury consumers’ spending declined 21 percent
between the second and third quarters of 2007
and remained flat in the fourth quarter, and
near-term expectations aren’t any rosier,
Danziger says. Thirty-nine percent of the
respondents surveyed by Unity Marketing plan to
spend less on luxury in 2008; only 16 percent
expect to spend more.
Those figures mesh with monthly consumer data
compiled by BIGresearch. Dianne Collins, market
analyst for the Worthington, Ohio-based company,
reports consumer spending intentions are
tracking downward for every major product
category and consumer confidence is now at a
five year low, with only 26 percent of adults 18
and older indicating they’re confident or very
confident in the economy.
“Generally speaking, consumers are delaying
purchases,” Collins says. “They may want to buy
a car but they’re anxious about signing on the
dotted line. In the back of their heads is a
nagging voice wondering, ‘what if I need the
money a few months from now.’”
End game
The question on luxury retailers’ minds is: “How
long will this last?” Economists and industry
watchers don’t expect the current climate to
change much until after the elections in
November. Most say that regardless of who ends
up in the White House in 2009, the prospect of
change will likely boost affluent shoppers’
spirits, and thus their appetite for spending.
“We’re going to stay in this current environment
for another nine months to a year,” says Michael
Niemira, chief economist at the International
Council of Shopping Centers. “By and large, I
think the luxury retailer is in a better
position to weather economic weakness, but
they’re certainly not immune.
“Luxury shoppers have a more direct
relationship to the stock market than other
consumers, and the gyrations they’re
experiencing are worrisome,” Niemira says.
“Worry is not good for the psychology of
spending.” In other words, luxury shoppers can
still afford to spend $400 for a handbag, but
they’re feeling “less wealthy”
— and many don’t feel good about spending
knowing that their neighbor is struggling to pay
the mortgage.
C. Britt Beemer, chairman of America’s Research
Group, agrees that luxury shoppers’ spending is
emotionally linked to the stock market. “There
are a lot of affluent people that have 401(k)s
tied to stock market performance, but
well-heeled consumers have 60 to 70 percent of
their wealth linked to stocks, he says. Even if
they don’t have any intentions of taking money
out of the market in the near future, seeing big
losses on paper has a negative effect on
spending.”
Caution reigns
Luxury retailers remain cautiously optimistic
about the upcoming spring season and the
remainder of 2008. It’s clear, however, that the
double-digit sales growth to which many had
become accustomed is likely out of reach. Still,
if they can keep inventories in check, resist
the urge to append promotions and ride the wave
of foreign shoppers flocking to stateside
stores, they’re betting same-store sales will
grow — even if by smaller margins.
A silver lining will be international business.
Several retailers will open new stores outside
the United States, and they are hopeful that
global sales will give corporate balance sheets
a much needed shot in the arm.
Last month, Tiffany outlined plans for a high
single-digit increase in U.S. retail sales for
2008, and a mid-teens gain in international
retail sales for the same period. “Generally
speaking, we are planning our U.S. businesses
cautiously for the first half of 2008,” says CEO
Michael Kowalski, “while planning for continued
healthy international sales growth throughout
the year.”
Coach CEO Lew Frankfort acknowledges that some
of the brand’s customers traded down to
lower-priced items during the final weeks of
2007, noting that the company was “not immune to
a slowing consumer environment.” Still, a bright
spot for Coach was a 13 percent increase in
sales of their $400-plus handbags.
“It’s the middle class that is being hit,”
Frankfort said during a call with investors.
“The truly upper-income consumer does not seem
to be affected.” He told investors that in light
of “continued uncertainty,” Coach would not
provide comparable-store sales guidance for the
balance of the fiscal year. Still, he
underscored the brand’s commitment to
innovation.