Rewriting the Book on e-Commerce

From February 2008

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Magic shelf
At the top of the page sits what Ertell calls “the magic shelf.” Visitors are offered a chance to “browse” the realistic-looking shelves stocked with a variety of books.

By tapping on each one, visitors can look quickly through a shelf labeled Staff Picks or another for Gifts under $20. There is also an option to customize the shelf based on viewer preference. And if that’s not close enough to the sensation of actually picking up a book, recent visitors to the site could hear an author talking about doing just that.

In an interview posted on the beta site, author Michael Chabon is asked what inspired his book, “The Yiddish Policemen’s Union.”

“You know what? It all started for me with this little phrase book that I came across in a Borders bookstore actually many, many years ago called ‘Say it in Yiddish … A Phrase Book for Travelers,’” Chabon said in the interview, “and I was so entranced by the idea of holding this book.”

Video of musicians making in-store appearances also are featured on the site. In one example, members of the Celtic choral ensemble Anuna sing their way through the aisles as seemingly bemused and bewildered browsers look on.

Readers who can’t make it to their neighborhood book club one week can surf on over to Borders to listen in on a club recently held at a store. Again, Ertell says, it all goes back to the content to which customers respond.

“It’s really good, compelling stuff that takes it way beyond, ‘Don’t you want to buy this?’” he says.

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