PRESIDENT'S PAGE
The Curse of Knowledge
RETAIL PEOPLE
For the Love of IKEA
ONLINE MARKETING
Know Mother Best
Mom’s Insight Network keeps retailers connected to powerful
demographic.
BUSINESS INTELLIGENCE
Finding Hidden Potential
French company uses statistical modeling to help retailers
expand.
CREDIT
Clearing Hurdles
ACH payments may account for 75 percent of checks by 2012.
LOSS PREVENTION
Working in Concert
Outsourcing compliance auditing means fewer roadies for Hard
Rock.
CUSTOMER SERVICE
Scheduling Is a Snap
Self-service appointment system generates repeat business,
satisfied customers.
E-MERCHANDISING
Authentically Hip
Search and merchandising solution helps evo stay connected with
its customers.
SUPPLY CHAIN
Inventory Traffic Control Plan Takes Off
Planning and replenishment system helps boost airport retailer’s
on-hand rate.
E-COMMERCE
Rewriting the Book on e-Commerce
Borders seeks to strike a balance as it embarks on new online
venture.
IN-STORE TICKETING
Price Changes in a Flash
With new system, U.K. camera retailer develops new signage on the
spot.
BUSINESS INTELLIGENCE
More Rhythm, Less Blues
Inventory management system helps Guitar Center orchestrate
growth.
HUMAN RESOURCES
Cutting Classes
Hearts On Fire’s University keeps independent jewelers
passionate about its diamonds.
GREEN RETAILING
Star Treatment
Efforts to conserve energy paying off for JCPenney.
