“A teaser on a card gives it more value than
just something that can be redeemed -- even
better when it doesn’t cost consumers anything
extra,” he says. “Five or six years ago, the big
way to sell videogames was to sell a disc with
one level on it: if you wanted to go beyond
that, you’d have to get a code to unlock it. I
could see that in a gift card and, if I were a
marketer that might be the approach I’d use.”
Terry Llachs, group vice president of marketing
and head of corporate public relations for
Blackhawk, believes the industry will “see more
tests in this area over the next year or two.”
Blackhawk, for instance, “has all these sports
cards, and they would marry very well to content
like video clips and statistics,” she says.
Andrew Buss, a director of Stamford, Conn.-based
Archstone Consulting, believes that cards with
additional content are a great innovation -- but
he is already looking at the coming evolution.
“Maybe if someone buys a spa card, they can also
get a limo ride to the spa,” he says. “The
question is the cost of these innovations.
Incremental value might change the pricing
structure, but in general, the more value you
can provide customers at minimal cost, the more
cards you can sell and the more you can increase
your store traffic.”
The next level of card marketing may involve
cell phones. “It’s already available in Japan
and Korea, where people are using their phones
as mobile wallets,” Buss says. “Right now, the
most innovative stuff [in the United States] is
the DVD card, but we’re not far from moving past
that and perhaps using RFID technology to load
all gift cards into a person’s phone.
“Consumers don’t care about having the plastic,”
he says. “They want functionality that doesn’t
cost them anything.”
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