PRESIDENT'S PAGE
Thieves Can’t Steal What You Don’t Have

RETAIL PEOPLE
Dorothy Minkus-McKenna

GIFT CARDS
Stacking the Deck
Gift card programs become more creative, lucrative.

HUMAN RESOURCES
Just Do It Right
Nike’s Assist! program brings consistency, efficiency to the hiring of contract workers.

EMPLOYEE TRAINING
Supporting a Bear Market
Vermont Teddy Bear boosts call center proficiency through enhanced training.

ENERGY MANAGEMENT
Energy in the Balance
Solution helps Linens ’n Things detect efficiency deficiencies.

BUSINESS INTELLIGENCE
Geared Up
BI tool helps REI scale new heights of assortment planning.

WORKFORCE MANAGEMENT
All Business
At Anchor Blue, the atmosphere is casual – but the approach isn’t.

ONLINE MERCHANDISING
No Need to Hit Refresh
Outsourcing content integration boosts traffic, conversions.

COMMUNICATIONS
Abandonment Issues
Performance monitoring helps drugstore.com fix problems in real time.

COMMUNICATIONS
New Protocol
IP-based system streamlines communications for Peruvian retailer.

HUMAN RESOURCES
Train and Retain
Education, recognition keep Container Store employees engaged and fulfilled.

SECURITY
Franchising Peace of Mind
Mail Boxes Etc. maintains network security with hosted asset management solution.

SITE SELECTION
Site for Store Eyes
Location intelligence technology maps aggressive expansion for Coldwater Creek.

ONLINE SECURITY
Trust, But Certify
Program gives PETCO’s e-mails stamp of authenticity.

ONLINE ADVERTISING
A Word to the Wise
Keywords and phrases form the core of Carolina Rustica’s Internet marketing plan.

ARTS
Premium Customer Service with SOA Simplicity

LOEB RETAIL LETTER
Time to Speak Up

POINT OF VIEW
Merrier Retailing through Technology