The greatest anomaly, however, is No. 9 Google,
which isn’t a retailer at all but a search
engine. In fact, four of the Favorite 50
e-commerce sites are search engines, indicating
that these websites are and will continue to be
prominent features on the online retailing
landscape. Google had the hottest IPO in recent
memory when it went public three years ago, and
its stock price is still in the stratosphere.
Unlike many of the victims of the great dot-com
meltdown, Google is a solid business. It sells
ads in two ways – on its site through keywords
and across a network of some 200,000 affiliated
websites – and it sells a lot of them: 2006
sales were $10.6 billion, with net income of 29
percent.
So what do consumers mean, exactly, when they
say they shop at a search engine? We may be
seeing the rise of what are being called
“virtual malls” – home bases for shopping in a
variety of retail outlets, the way traditional
stores are collected in malls.
A lot of high school and college-age people – a
not unimportant demographic to the retail
community – “hang out” in sites like Myspace the
way their parents used to hang out at the mall.
It’s entirely possible that these virtual mall
rats will, if they haven’t already, become
comfortable bouncing back and forth between,
say, Myspace and Amazon or eBay, and in telling
their online buddies what cool things they’ve
encountered at a particular site. If this occurs
– and if retailers want to benefit from this
interaction – one of their priorities is going
to have to be getting noticed by the crowd.
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And this doesn’t apply solely to retailers that
target younger consumers. As online browsing and
pre-purchase research become ever-more-important
aspects of shopper behavior, retailers’ approach
to the Internet will have to evolve to keep up
with it.
Another interesting trend within the Favorite 50
is the presence of special-size apparel
retailers, names like Lane Bryant (and sister
site Woman Within), Roamans and King Size
Direct. One reason these retailers thrive online
is that people who are fit-challenged have
issues with walking into a store and being
categorized, perhaps unkindly. In the privacy of
their own homes, however, they can be perfectly
honest about what they need and want. The
self-consciousness factor is probably a help to
a retailer like Victoria’s Secret, too: there
are plenty of women (and men) who are willing to
buy lingerie – they just don’t want to waltz up
to the counter with it in their hands.
As part of the survey, shoppers were asked how
often they research products online before
buying them in a store: 43.3 percent answered
“regularly” and 47.3 percent answered
“occasionally.” This would indicate that the
vast majority of consumers do at least some
online research before going to the store to
complete a purchase.
The numbers were highest for 25- to 34-year-olds
(50.8 percent regularly, 42.2 percent
occasionally), but even 27 percent of the
65-and-over age group regularly undertake online
research.
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