STORES.org

Cover Story

Clarity requires science, art and psychology

Nordstrom recently announced adjustments to its loyalty program; frequent shoppers are eligible for perks like custom shopping parties, in-store fashion shows and as much as $100 in complimentary alterations. Barnes & Noble unveiled temporary price cuts to its Nook tablets and e-readers for shoppers who buy either People magazine or New York Times Nook subscriptions. And Safeway, Kroger and Stop & Shop are hoping to offset rising food prices by providing gasoline discounts to their rewards members and personalized savings for loyal shoppers.

Sponsored by:

Strategies Behind Highly Effective IT Management in Retail

Click here for archived events

KPIs are vital indicators of the health of a retail business, and understanding what they represent and how to manipulate them can improve your profit margin. Speed and knowledge are keys to improved profitability, and access to the right data is imperative to stay ahead of the competition.

Technology will drive more personalized retail experiences to create customer loyalty and increase revenue. Interactive consumer-focused digital retail applications can enhance the shopping experience and customer interaction.

Advancements in scanning technology that can read bar codes off of mobile phone displays provides retailers with a powerful touch point and a highly personal marketing channel for customers.

Retailers utilizing a centralized cross-channel loyalty platform are reporting significant benefits, including a 20 percent increase in customer retention and a 15 percent increase in customer re-activations. In this Aberdeen white paper, you will learn how combining emerging loyalty technology, such as a mobile and social, with traditional enablers, such as a centralized loyalty platform and POS data capture, enables retailers to provide a truly cross-channel loyalty experience.

This supermarket benchmark study from Retail Info Systems News (RIS) and IDC Retail Insights shows how grocers are utilizing technology and innovation to create better customer experiences and more customer loyalty. You will also learn which technology-driven marketing tactics grocers are planning to roll out in the next 12 months in order to deliver more value and fresher assortments to shoppers.

As global supply chains grow more complex, so does the ability to secure them. One of the biggest challenges affecting businesses today is cargo theft. Learn some best practices that will help your company combat its risks and dangers.

STORES Tuesday Show Daily	STORES Monday Show Daily
	STORES Sunday Show Daily
	STORES Preview Show Daily

VIDEO

MORE VIDEOS:

123

Sam’s Club, Publix Tops in Customer Experience Ratings: Research

Wednesday, February 15, 2012 - 11:14am ET | From Progressive Grocer

Tags: aldi, publix, retailers, starbucks, subway

research report from Temkin Group, 2012 Temkin Experience Ratings, which rates the customer experience of 206 large companies across 18 industries, only eight companies provide excellent customer experience: Sam's Club, Publix, Starbucks, Subway, Chick-fil-A, Aldi, Winn-Dixie, H-E-B and credit unions.

Macy’s Says Martha Stewart Living Is Holding It ‘Hostage’

Wednesday, February 15, 2012 - 11:13am ET | From Business Week - Daily Briefing

Tags: macy's, retailer

Macy's sued in January to stop New York-based Martha Stewart Living from executing an agreement to sell merchandise in J.C

US HOT STOCKS: Abercrombie & Fitch, Hartford, Deere, Zynga

Wednesday, February 15, 2012 - 10:57am ET | From The Wall Street Journal - Europe Edition

Tags: abercrombie & fitch, american eagle outfitters, retailer

Macy’s Says It’s Being Held ‘Hostage’ by Martha Stewart Over Contract Date

Wednesday, February 15, 2012 - 10:53am ET | From Bloomberg - Law

Tags: macy's, retailer

Macy's sued in January to stop New York-based Martha Stewart Living from executing an agreement to sell merchandise in J.C

Abercrombie sees margins improve, shares rise

Wednesday, February 15, 2012 - 10:51am ET | From Reuters.co.uk - Consumer Products & Retail

Tags: abercrombie & fitch, retailer

Feb 15 (Reuters) - Abercrombie & Fitch Co (ANF.N) expects its gross margins to recover "significantly" this fiscal year, helped by easing cotton costs and rising sales overseas, sending shares up more than 10 percent.

Winn-Dixie rated for excellent customer service

Wednesday, February 15, 2012 - 10:45am ET | From Orlando Business Journal

Tags: aldi, H.E.B, publix, retailers, starbucks, subway, winn-dixie stores

Winn-Dixie Stores Inc.

Target Canada to feature Starbucks, not Tim Hortons

Wednesday, February 15, 2012 - 10:39am ET | From Canada.com

Tags: retail, retailer, safeway, starbucks, wal-mart

Target has chosen Starbucks as its coffee partner in Canada, and will include the specialty coffee retailer's outlets at most of its stores here, the mass merchant announced Wednesday.

P&G ready for big innovation after Tide Pods delay

Wednesday, February 15, 2012 - 10:32am ET | From Reuters - Economy

Tags: retailers, wal-mart

Tide Pods -- a single-dose, dissolvable packet of detergent, stain fighters and brighteners -- were expected on store shelves in August 2011, but are just now appearing at retailers such as Wal-Mart Stores Inc.